DE Was ist eine Customer-Journey? Wie hat sich das Konzept der Customer-Journey verändert? Und wie können Marketer sie aktiv gestalten und dadurch die Kundenbindung stärken?Was ist die Customer-Journey...
"da die customer" em alemão pode ser traduzido nas seguintes palavras/frases inglês:
DE Was ist eine Customer-Journey? Wie hat sich das Konzept der Customer-Journey verändert? Und wie können Marketer sie aktiv gestalten und dadurch die Kundenbindung stärken?Was ist die Customer-Journey...
EN What is a customer journey? How has the concept of the customer journey evolved? How can marketers actively shape it and thereby strengthen customer loyalty?What Is the Customer Journey? The...
alemão | inglês |
---|---|
konzept | concept |
marketer | marketers |
aktiv | actively |
gestalten | shape |
kundenbindung | customer loyalty |
customer | customer |
journey | journey |
können | can |
stärken | strengthen |
ist | is |
und | and |
eine | a |
hat | has |
DE Ovum erwähnte außerdem den Customer Decision Hub von Pega mit der Bemerkung „Alle Straßen führen zum Customer Decision Hub“ und dem Hinweis, dass „Pega die Messlatte für kontextrelevantes Customer Engagement in Echtzeit hoch legt.“
EN Ovum also called out Pega’s Customer Decision Hub, stating “All roads lead to the Customer Decision Hub” and that “Pega sets the bar high for real-time contextually relevant customer engagement.”
DE Ein mögliches Vorgehen bei der Planung und Umsetzung von Customer-Journeys ist die Identifikation von Touchpoints und Conversion-Zielen beziehungsweise das Mapping der entsprechenden Customer-Journeys anhand der Phasen des Customer-Lifecycles
EN One possible approach when planning and implementing customer journeys is to identify touchpoints and conversion targets or to map the corresponding customer journeys based on the phases of the customer lifecycle
alemão | inglês |
---|---|
planung | planning |
touchpoints | touchpoints |
mapping | map |
entsprechenden | corresponding |
umsetzung | implementing |
customer | customer |
conversion | conversion |
zielen | targets |
phasen | phases |
und | and |
identifikation | identify |
ist | is |
anhand | on |
DE Ovum erwähnte außerdem den Customer Decision Hub von Pega mit der Bemerkung „Alle Straßen führen zum Customer Decision Hub“ und dem Hinweis, dass „Pega die Messlatte für kontextrelevantes Customer Engagement in Echtzeit hoch legt.“
EN Ovum also called out Pega’s Customer Decision Hub, stating “All roads lead to the Customer Decision Hub” and that “Pega sets the bar high for real-time contextually relevant customer engagement.”
DE Melden Sie sich beim Smartsheet Customer Center an. Hilfe zur Anmeldung beim Smartsheet Customer Center finden Sie unter Wie greife ich auf das Smartsheet Customer Center zu?
EN Log in to the Smartsheet Customer Center. For help with logging in to the Smartsheet Customer Center, see How Do I Access the Smartsheet Customer Center?
alemão | inglês |
---|---|
smartsheet | smartsheet |
customer | customer |
center | center |
hilfe | help |
ich | i |
melden | log |
zu | to |
zur | the |
DE Die Customer-Journey ist die Summe der Touchpoints, die Kunden mit einer Marke haben, bevor es zu einer Conversion kommt. Jede Customer-Journey ist also individuell – gerade heutzutage, wo Kunden auf einer Vielzahl an Kanälen mit Marken interagieren.
EN The customer journey is the sum of the touchpoints that customers have with a brand before a conversion occurs. Each customer journey is, therefore, unique – especially today, when customers interact with brands through a large variety of channels.
DE Weitere Infos über die Customer Journey Map: Warum es sich lohnt, die Customer Journey aufzuzeichnen
EN Learn more about customer-journey mapping: Why mapping your customer journey is well worth the effort
alemão | inglês |
---|---|
customer | customer |
journey | journey |
lohnt | worth |
weitere | more |
infos | about |
warum | why |
die | the |
DE Von 2013 bis 2014 war er Vice President ?Service Development? in der Business Unit ?Connecting Customer?, wo er die gesamte Abteilung für B2B2C Produkte geleitet hat, die auch Vertrieb und Customer Care Services umfasste
EN From July 2013 to May 2014 he was Vice President ?Service Development? in the business unit Connecting Customer, leading the entire division of B2B2C products including Sales and Customer Care Service
alemão | inglês |
---|---|
president | president |
development | development |
unit | unit |
customer | customer |
war | was |
er | he |
business | business |
vertrieb | sales |
service | service |
in | in |
abteilung | division |
vice | vice |
connecting | connecting |
produkte | products |
und | and |
gesamte | entire |
auch | to |
care | care |
DE Der Auftrag ist der nächste Schritt für Peugeot Motocycles, die Customer Experience weiter zu verbessern und die Kunden entlang der Customer Journey bestmöglich zu begleiten
EN The same is true for increasing digitisation resulting in changing customer behaviour, presenting banks and insurance companies with new challenges
alemão | inglês |
---|---|
auftrag | companies |
verbessern | increasing |
und | and |
nächste | the |
für | insurance |
kunden | customer |
DE Der Auftrag ist der nächste Schritt für Peugeot Motocycles, die Customer Experience weiter zu verbessern und die Kunden entlang der Customer Journey bestmöglich zu begleiten.
EN The order is the next step for Peugeot Motocycles to improve the customer experience further and to accompany customers along the customer journey in the best possible way.
alemão | inglês |
---|---|
auftrag | order |
peugeot | peugeot |
experience | experience |
schritt | step |
verbessern | improve |
journey | journey |
begleiten | accompany |
kunden | customers |
und | and |
customer | customer |
für | for |
zu | to |
nächste | the |
DE Der Auftrag ist der nächste Schritt für Peugeot Motocycles, die Customer Experience weiter zu verbessern und die Kunden entlang der Customer Journey bestmöglich zu begleiten
EN The same is true for increasing digitisation resulting in changing customer behaviour, presenting banks and insurance companies with new challenges
alemão | inglês |
---|---|
auftrag | companies |
verbessern | increasing |
und | and |
nächste | the |
für | insurance |
kunden | customer |
DE Der Auftrag ist der nächste Schritt für Peugeot Motocycles, die Customer Experience weiter zu verbessern und die Kunden entlang der Customer Journey bestmöglich zu begleiten.
EN The order is the next step for Peugeot Motocycles to improve the customer experience further and to accompany customers along the customer journey in the best possible way.
alemão | inglês |
---|---|
auftrag | order |
peugeot | peugeot |
experience | experience |
schritt | step |
verbessern | improve |
journey | journey |
begleiten | accompany |
kunden | customers |
und | and |
customer | customer |
für | for |
zu | to |
nächste | the |
DE Couponing-Spezialist acardo setzt auf Deutschlands führende Customer-Data-Plattform Berlin/Dormund, 31. Oktober 2019. Die Customer-Data- und Engagement-Plattform CrossEngage hat die acardo group als...
EN Couponing Specialists acardo Enhance Their Technology Stack with the CrossEngage Customer Data and Engagement Platform Berlin/Dortmund, October 31, 2019. Germany’s leading customer data platform...
alemão | inglês |
---|---|
führende | leading |
berlin | berlin |
oktober | october |
spezialist | specialists |
customer | customer |
data | data |
engagement | engagement |
plattform | platform |
und | and |
setzt | with |
DE Von 2013 bis 2014 war er Vice President ?Service Development? in der Business Unit ?Connecting Customer?, wo er die gesamte Abteilung für B2B2C Produkte geleitet hat, die auch Vertrieb und Customer Care Services umfasste
EN From July 2013 to May 2014 he was Vice President ?Service Development? in the business unit Connecting Customer, leading the entire division of B2B2C products including Sales and Customer Care Service
alemão | inglês |
---|---|
president | president |
development | development |
unit | unit |
customer | customer |
war | was |
er | he |
business | business |
vertrieb | sales |
service | service |
in | in |
abteilung | division |
vice | vice |
connecting | connecting |
produkte | products |
und | and |
gesamte | entire |
auch | to |
care | care |
DE Um Sie bei der effizienten und intelligenten Datensammlung zu unterstützen, nutzen wir die Tracking Tools SAS® Customer Intelligence 360 zum Customer Journey Tracking, Adobe Analytics sowie Google Analytics 360
EN To help you with efficient and intelligent data collection, we use SAS® Customer Intelligence 360 for customer journey tracking, as well as Adobe Analytics and Google Analytics 360
alemão | inglês |
---|---|
effizienten | efficient |
tracking | tracking |
sas | sas |
journey | journey |
adobe | adobe |
customer | customer |
intelligence | intelligence |
analytics | analytics |
intelligenten | intelligent |
wir | we |
um | for |
sie | you |
zu | to |
und | and |
DE 2020 erhielt Tableau Prep im „Voice of the Customer“-Bericht von Gartner Peer Insights die „Customer‘s Choice“-Auszeichnung für Datenvorbereitungs-Tools.
EN Tableau Prep earned Customer’s Choice for Data Preparation Tools on Gartner Peer Insights ‘Voice of the Customer’ report in 2020.
alemão | inglês |
---|---|
choice | choice |
tools | tools |
gartner | gartner |
peer | peer |
insights | insights |
voice | voice |
bericht | report |
customer | customer |
customers | customers |
die | of |
DE Als Chief Customer Officer von SugarCRM ist Chris Pennington für die Sugar-Customer Journey zuständig
EN As SugarCRM?s chief customer officer, Chris Pennington is responsible for the Sugar customer journey
alemão | inglês |
---|---|
customer | customer |
chris | chris |
journey | journey |
chief | chief |
zuständig | responsible |
als | as |
ist | is |
für | for |
die | the |
DE Um einen Customer-Lifecycle-Marketingansatz einzuleiten, müssen Sie die wichtigsten Phasen einer typischen Customer Journey erfassen und dann den Kontext aus Kundensegmente, Marketingkanälen und ansprechenden Inhalten für alle Touchpoints einarbeiten.
EN To get started with a customer lifecycle marketing approach, you?ll want to map the key phases of a typical customer journey, and then layer in the context of customer segments, marketing channels, and engaging content for each touchpoint.
alemão | inglês |
---|---|
wichtigsten | key |
phasen | phases |
typischen | typical |
customer | customer |
journey | journey |
kundensegmente | customer segments |
ansprechenden | engaging |
touchpoints | touchpoint |
lifecycle | lifecycle |
kontext | context |
inhalten | content |
um | for |
sie | want |
erfassen | and |
dann | then |
den | the |
DE Die Gpredictive-Software ist als Customer-Prediction-Plattform (CPP) nun ein wesentlicher Bestandteil des Customer-Operating-Systems.
EN As a Customer Prediction Platform (CPP), the Gpredictive software is now an essential part of the Customer Operating System.
alemão | inglês |
---|---|
cpp | cpp |
customer | customer |
nun | now |
plattform | platform |
software | software |
wesentlicher | essential |
systems | system |
bestandteil | of |
als | as |
ist | is |
ein | a |
des | the |
DE Über die PADI Regional Customer Service Teams hast du leichter Zugang zum Know-How unserer Mitarbeiter im Büro. Bei den FAQs findest du schnelle Antworten auf häufige Fragen. Oder du kontaktierst einfach dein PADI Customer Service Team vor Ort.
EN PADI Regional Customer Service Teams make the expertise of PADI office staff members more accessible to you. Please view the Frequently Asked Questions for quick answers to common questions or contact your local PADI Customer Service Team.
alemão | inglês |
---|---|
padi | padi |
customer | customer |
faqs | frequently asked questions |
service | service |
büro | office |
schnelle | quick |
antworten | answers |
fragen | questions |
häufige | frequently |
oder | or |
teams | teams |
team | team |
den | the |
DE Sie können die Kundenzufriedenheit anhand einer Reihe von Kennzahlen messen, dazu gehören (unter anderem) der Customer Satisfaction Score (CSAT), der Customer Effort Score (CES) und der Net Promoter Score (NPS)
EN You can measure customer satisfaction using a variety of metrics including (but not limited to) Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS)
alemão | inglês |
---|---|
satisfaction | satisfaction |
score | score |
effort | effort |
ces | ces |
promoter | promoter |
kundenzufriedenheit | customer satisfaction |
kennzahlen | metrics |
messen | measure |
customer | customer |
csat | csat |
nps | nps |
net | net |
und | and |
können | can |
sie | you |
einer | a |
reihe | variety |
DE Zu seinem Verantwortungsbereich zählen die Teams Education Services, Customer Service, Global Support, Consulting Services und Customer Success Management.
EN His team includes: Data Literacy Education Services, Customer Service, Global Support, Consulting Services and Customer Success Management.
alemão | inglês |
---|---|
teams | team |
education | education |
customer | customer |
global | global |
success | success |
management | management |
support | support |
service | service |
consulting | consulting |
und | and |
services | services |
DE Durch die Leitung des technischen Support, des Customer Success Management, der Professional Services und des Customer Technical Enablement sorgt Heather für authentische, menschliche Kundenerlebnisse.
EN She is responsible for creating authentically human customer experiences through her leadership of technical support, customer success management, professional services and customer technical enablement.
alemão | inglês |
---|---|
customer | customer |
success | success |
enablement | enablement |
kundenerlebnisse | customer experiences |
support | support |
services | services |
technischen | technical |
management | management |
professional | professional |
für | for |
und | and |
menschliche | human |
der | of |
DE Ihr Mehrwert ist unsere Passion! Wir heben Ihre Kampagnen in Sales und Customer Service auf die nächste Ebene. Mit Konzeptstärke und Innovation steigern wir den Customer Lifetime Value Ihrer Kund:innen.
EN We are passionate about your added value! We take your campaigns to the next level in terms of sales and client services. We grow your customer lifetime value with strong concepts and innovativeness.
alemão | inglês |
---|---|
mehrwert | added value |
kampagnen | campaigns |
sales | sales |
service | services |
ebene | level |
steigern | grow |
lifetime | lifetime |
value | value |
customer | customer |
in | in |
mit | with |
und | and |
ihr | your |
nächste | the |
DE Gewinnen Sie tiefe Einblicke in Customer Journeys und Kundenverhalten. Sammeln Sie Feedback für die gezielte, datengetriebene Verbsserung der Customer Experience.
EN Gain deep understanding of customer journeys, preferences, and gather feedback to craft better experiences with smarter, user-focused decisions.
alemão | inglês |
---|---|
journeys | journeys |
sammeln | gather |
feedback | feedback |
customer | customer |
experience | experiences |
in | deep |
der | of |
gewinnen | with |
DE Um Sie bei der effizienten und intelligenten Datensammlung zu unterstützen, nutzen wir die Tracking Tools SAS® Customer Intelligence 360 zum Customer Journey Tracking, Adobe Analytics sowie Google Analytics 360
EN To help you with efficient and intelligent data collection, we use SAS® Customer Intelligence 360 for customer journey tracking, as well as Adobe Analytics and Google Analytics 360
alemão | inglês |
---|---|
effizienten | efficient |
tracking | tracking |
sas | sas |
journey | journey |
adobe | adobe |
customer | customer |
intelligence | intelligence |
analytics | analytics |
intelligenten | intelligent |
wir | we |
um | for |
sie | you |
zu | to |
und | and |
DE Sie können die Kundenzufriedenheit anhand einer Reihe von Kennzahlen messen, dazu gehören (unter anderem) der Customer Satisfaction Score (CSAT), der Customer Effort Score (CES) und der Net Promoter Score (NPS)
EN You can measure customer satisfaction using a variety of metrics including (but not limited to) Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS)
alemão | inglês |
---|---|
satisfaction | satisfaction |
score | score |
effort | effort |
ces | ces |
promoter | promoter |
kundenzufriedenheit | customer satisfaction |
kennzahlen | metrics |
messen | measure |
customer | customer |
csat | csat |
nps | nps |
net | net |
und | and |
können | can |
sie | you |
einer | a |
reihe | variety |
DE Sie können die Kundenzufriedenheit anhand einer Reihe von Kennzahlen messen, dazu gehören (unter anderem) der Customer Satisfaction Score (CSAT), der Customer Effort Score (CES) und der Net Promoter Score (NPS)
EN You can measure customer satisfaction using a variety of metrics including (but not limited to) Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS)
alemão | inglês |
---|---|
satisfaction | satisfaction |
score | score |
effort | effort |
ces | ces |
promoter | promoter |
kundenzufriedenheit | customer satisfaction |
kennzahlen | metrics |
messen | measure |
customer | customer |
csat | csat |
nps | nps |
net | net |
und | and |
können | can |
sie | you |
einer | a |
reihe | variety |
DE Sie können die Kundenzufriedenheit anhand einer Reihe von Kennzahlen messen, dazu gehören (unter anderem) der Customer Satisfaction Score (CSAT), der Customer Effort Score (CES) und der Net Promoter Score (NPS)
EN You can measure customer satisfaction using a variety of metrics including (but not limited to) Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS)
alemão | inglês |
---|---|
satisfaction | satisfaction |
score | score |
effort | effort |
ces | ces |
promoter | promoter |
kundenzufriedenheit | customer satisfaction |
kennzahlen | metrics |
messen | measure |
customer | customer |
csat | csat |
nps | nps |
net | net |
und | and |
können | can |
sie | you |
einer | a |
reihe | variety |
DE Sie können die Kundenzufriedenheit anhand einer Reihe von Kennzahlen messen, dazu gehören (unter anderem) der Customer Satisfaction Score (CSAT), der Customer Effort Score (CES) und der Net Promoter Score (NPS)
EN You can measure customer satisfaction using a variety of metrics including (but not limited to) Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS)
alemão | inglês |
---|---|
satisfaction | satisfaction |
score | score |
effort | effort |
ces | ces |
promoter | promoter |
kundenzufriedenheit | customer satisfaction |
kennzahlen | metrics |
messen | measure |
customer | customer |
csat | csat |
nps | nps |
net | net |
und | and |
können | can |
sie | you |
einer | a |
reihe | variety |
DE Sie können die Kundenzufriedenheit anhand einer Reihe von Kennzahlen messen, dazu gehören (unter anderem) der Customer Satisfaction Score (CSAT), der Customer Effort Score (CES) und der Net Promoter Score (NPS)
EN You can measure customer satisfaction using a variety of metrics including (but not limited to) Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS)
alemão | inglês |
---|---|
satisfaction | satisfaction |
score | score |
effort | effort |
ces | ces |
promoter | promoter |
kundenzufriedenheit | customer satisfaction |
kennzahlen | metrics |
messen | measure |
customer | customer |
csat | csat |
nps | nps |
net | net |
und | and |
können | can |
sie | you |
einer | a |
reihe | variety |
DE Sie können die Kundenzufriedenheit anhand einer Reihe von Kennzahlen messen, dazu gehören (unter anderem) der Customer Satisfaction Score (CSAT), der Customer Effort Score (CES) und der Net Promoter Score (NPS)
EN You can measure customer satisfaction using a variety of metrics including (but not limited to) Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS)
alemão | inglês |
---|---|
satisfaction | satisfaction |
score | score |
effort | effort |
ces | ces |
promoter | promoter |
kundenzufriedenheit | customer satisfaction |
kennzahlen | metrics |
messen | measure |
customer | customer |
csat | csat |
nps | nps |
net | net |
und | and |
können | can |
sie | you |
einer | a |
reihe | variety |
DE Sie können die Kundenzufriedenheit anhand einer Reihe von Kennzahlen messen, dazu gehören (unter anderem) der Customer Satisfaction Score (CSAT), der Customer Effort Score (CES) und der Net Promoter Score (NPS)
EN You can measure customer satisfaction using a variety of metrics including (but not limited to) Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS)
alemão | inglês |
---|---|
satisfaction | satisfaction |
score | score |
effort | effort |
ces | ces |
promoter | promoter |
kundenzufriedenheit | customer satisfaction |
kennzahlen | metrics |
messen | measure |
customer | customer |
csat | csat |
nps | nps |
net | net |
und | and |
können | can |
sie | you |
einer | a |
reihe | variety |
DE Durch die Leitung des technischen Support, des Customer Success Management, der Professional Services und des Customer Technical Enablement sorgt Heather für authentische, menschliche Kundenerlebnisse.
EN She is responsible for creating authentically human customer experiences through her leadership of technical support, customer success management, professional services and customer technical enablement.
alemão | inglês |
---|---|
customer | customer |
success | success |
enablement | enablement |
kundenerlebnisse | customer experiences |
support | support |
services | services |
technischen | technical |
management | management |
professional | professional |
für | for |
und | and |
menschliche | human |
der | of |
DE Ausgehend von Customer Insights möchte der Krankenversicherer die Customer Experience von Privatkunden optimieren
EN The health insurer wants to use customer insights to optimise the customer experience of non-business customers
alemão | inglês |
---|---|
möchte | wants |
insights | insights |
experience | experience |
optimieren | optimise |
customer | customer |
DE Darüber hinaus decken wir wesentliche Funktionen bereits von Haus aus ab, wie etwa E-Mail, Onsite-Optimierung, Browser-Benachrichtigungen und die tiefgehende Verknüpfung unserer Customer-Data- und Customer-Prediction-Plattform.
EN In addition, we already cover essential functions out of the box, such as email, onsite optimization, browser notifications, and the deep connection of our customer data and prediction platform.
alemão | inglês |
---|---|
verknüpfung | connection |
optimierung | optimization |
browser | browser |
benachrichtigungen | notifications |
customer | customer |
plattform | platform |
data | data |
wesentliche | essential |
funktionen | functions |
haus | the |
und | and |
über | out |
DE Die Customer-Journey im Vergleich zum Customer-Lifecycle
EN The Customer Journey Compared to the Customer Lifecycle
alemão | inglês |
---|---|
customer | customer |
journey | journey |
lifecycle | lifecycle |
vergleich | compared |
zum | the |
DE Die Gpredictive-Software ist als Customer-Prediction-Plattform (CPP) nun ein wesentlicher Bestandteil des Customer-Operating-Systems.
EN As a Customer Prediction Platform (CPP), the Gpredictive software is now an essential part of the Customer Operating System.
alemão | inglês |
---|---|
cpp | cpp |
customer | customer |
nun | now |
plattform | platform |
software | software |
wesentlicher | essential |
systems | system |
bestandteil | of |
als | as |
ist | is |
ein | a |
des | the |
DE Über die PADI Regional Customer Service Teams hast du leichter Zugang zum Know-How unserer Mitarbeiter im Büro. Bei den FAQs findest du schnelle Antworten auf häufige Fragen. Oder du kontaktierst einfach dein PADI Customer Service Team vor Ort.
EN PADI Regional Customer Service Teams make the expertise of PADI office staff members more accessible to you. Please view the Frequently Asked Questions for quick answers to common questions or contact your local PADI Customer Service Team.
alemão | inglês |
---|---|
padi | padi |
customer | customer |
faqs | frequently asked questions |
service | service |
büro | office |
schnelle | quick |
antworten | answers |
fragen | questions |
häufige | frequently |
oder | or |
teams | teams |
team | team |
den | the |
DE Ihr Mehrwert ist unsere Passion! Wir heben Ihre Kampagnen in Sales und Customer Service auf die nächste Ebene. Mit Konzeptstärke und Innovation steigern wir den Customer Lifetime Value Ihrer Kund:innen.
EN We are passionate about your added value! We take your campaigns to the next level in terms of sales and client services. We grow your customer lifetime value with strong concepts and innovativeness.
alemão | inglês |
---|---|
mehrwert | added value |
kampagnen | campaigns |
sales | sales |
service | services |
ebene | level |
steigern | grow |
lifetime | lifetime |
value | value |
customer | customer |
in | in |
mit | with |
und | and |
ihr | your |
nächste | the |
DE Die Masterclass "The Secrets of Customer Profitability: Alles, was Du wissen musst, um den Customer Lifetime Value zu maximieren!" fand im Rahmen des OMR-Festivals 2023 im Mai 2023 in Hamburg,...
EN The Masterclass "The Secrets of Customer Profitability: Alles, was Du wissen musst, um den Customer Lifetime Value zu maximieren!" was held at the OMR Festival 2023 in May 2023 in Hamburg,...
DE Das Gartner-Dokument ist auf Anfrage bei Pegasystems erhältlich. Der Gartner-Bericht „Magic Quadrant for the CRM Customer Engagement Center“ wurde bis 2012 als „Magic Quadrant for CRM Customer Service Contact Centers“ bezeichnet.
EN The Gartner document is available upon request from Pegasystems. The Gartner report: ‘Magic Quadrant for the CRM Customer Engagement Center' was referred to as 'Magic Quadrant for CRM Customer Service Contact Centers' until 2012.
alemão | inglês |
---|---|
gartner | gartner |
dokument | document |
bericht | report |
magic | magic |
quadrant | quadrant |
crm | crm |
customer | customer |
engagement | engagement |
service | service |
contact | contact |
als | as |
bis | until |
ist | is |
center | center |
erhältlich | available |
centers | centers |
anfrage | request |
auf | to |
DE Unser Customer Experience Trends Report (CX) ergab, dass 54% der Marketer beabsichtigen, ihr Martech-Budget für eine Customer Data Platform(CDP) auszugeben
EN Our customer experience (CX) trends report found that 54% of marketers intend to focus their martech budget on a customer data platform (CDP)
alemão | inglês |
---|---|
experience | experience |
trends | trends |
report | report |
cx | cx |
marketer | marketers |
beabsichtigen | intend |
data | data |
platform | platform |
cdp | cdp |
martech | martech |
budget | budget |
customer | customer |
eine | a |
der | of |
unser | our |
dass | that |
DE Mit Pega Customer Service und dem Customer Decision Hub startete Athora seine neue Unternehmensinitiative, um den Kunden voll in den Mittelpunkt zu stellen
EN With Pega Customer Service and Customer Decision Hub, Athora launched their new corporate initiative to become “Customer Obsessed”
alemão | inglês |
---|---|
pega | pega |
decision | decision |
hub | hub |
startete | launched |
neue | new |
service | service |
customer | customer |
mit | with |
um | to |
DE Seine langjährige Erfahrung im Online-Marketing macht ihn zum unbezahlbaren Ansprechpartner in den Bereichen Analytics, Inbound-Marketing, Customer Lifecycle Marketing und Customer Experience.
EN Lukas has years of experience in online marketing fields such as analytics, inbound marketing, customer lifecycle marketing and customer experience.
alemão | inglês |
---|---|
bereichen | fields |
analytics | analytics |
customer | customer |
lifecycle | lifecycle |
online | online |
inbound | inbound |
in | in |
online-marketing | marketing |
und | and |
DE Der Unterschied zwischen Customer Relationship Marketing und Customer Relationship Management
EN What is customer relationship marketing vs customer relationship management?
alemão | inglês |
---|---|
customer | customer |
relationship | relationship |
marketing | marketing |
management | management |
und | vs |
der | is |
DE Um starke Kundenbeziehungen (customer relationships) aufzubauen, ist Zeit erforderlich und der Schwerpunkt muss auf der Verbesserung der Customer Experience liegen
EN It takes time to develop strong customer relationships and requires a focus on improving the customer experience
alemão | inglês |
---|---|
starke | strong |
kundenbeziehungen | customer relationships |
zeit | time |
schwerpunkt | focus |
experience | experience |
erforderlich | requires |
verbesserung | improving |
customer | customer |
und | and |
der | the |
liegen | to |
DE Wählen Sie aus einer Vielzahl von Fragetypen (z.B. Multiple Choice, Optionsfelder, offene Kommentare) und gängigen Messwerten (z.B. Net Promoter Score, Customer Effort Score, Customer Satisfaction oder Goal Completion Rate).
EN Pick and choose from a variety of question types (i.e. multiple choice, radio buttons, open comments) and popular metrics (i.e. Net Promoter Score, Customer Effort Score, Customer Satisfaction, Goal Completion Rate).
alemão | inglês |
---|---|
fragetypen | question types |
offene | open |
net | net |
promoter | promoter |
score | score |
customer | customer |
effort | effort |
satisfaction | satisfaction |
rate | rate |
vielzahl | variety |
b | a |
choice | choice |
goal | goal |
wählen | choose |
sie | multiple |
aus | from |
von | of |
und | comments |
DE Erfassen Sie Customer Journeys und Customer Timelines.
EN Identify customer journeys and timelines.
alemão | inglês |
---|---|
customer | customer |
journeys | journeys |
erfassen | and |
DE Mit Crisp Customer Engagement Plattformen bauen Sie Ihre Customer Journey basierend auf den Interaktionen der Kunden auf
EN With Crisp Customer engagement platforms build your customers journey based on customers' interactions
alemão | inglês |
---|---|
crisp | crisp |
plattformen | platforms |
bauen | build |
journey | journey |
basierend | based on |
mit | with |
engagement | engagement |
ihre | your |
interaktionen | interactions |
kunden | customers |
customer | customer |
auf | on |
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