FR Dans le cadre du traitement d’un dossier de demande d’assistance, l’application d’assistance routière, Roadside Assistance, copie les services fournis du dossier enfant Services vers le dossier Assistance Request
"dossier assistance request" em francês pode ser traduzido nas seguintes palavras/frases inglês:
FR Dans le cadre du traitement d’un dossier de demande d’assistance, l’application d’assistance routière, Roadside Assistance, copie les services fournis du dossier enfant Services vers le dossier Assistance Request
EN As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to the Assistance Request case
francês | inglês |
---|---|
copie | copies |
enfant | child |
traitement | processing |
services | services |
assistance | assistance |
le | the |
de | of |
demande | request |
du | from |
FR Créez une catégorie de rapport pour les dossiers Assistance request, puis créez une report definition dans la catégorie Assistance request qui affiche le nombre et le statut des demandes envoyées au cours des 30 derniers jours.
EN Create a report category for Assistance request cases, then create a report definition in the Assistance request category that displays the number and status of requests submitted in the past 30 days.
francês | inglês |
---|---|
catégorie | category |
dossiers | cases |
assistance | assistance |
affiche | displays |
rapport | report |
statut | status |
demandes | requests |
de | of |
jours | days |
envoyées | submitted |
une | a |
dans | in |
pour | for |
request | request |
qui | that |
des | past |
FR Note: Dans cet exercice, le type de dossier Assistance Request crée un seul dossier enfant Service. Les options
EN Note: In this challenge, the Assistance Request case type creates a single Service child case, and there is no difference between the
francês | inglês |
---|---|
note | note |
crée | creates |
enfant | child |
service | service |
request | request |
le | the |
un | a |
dans | in |
type | type |
de | between |
assistance | assistance |
les | single |
FR pour interrompre le dossier Assistance Request jusqu’à la clôture du dossier Service.
EN to pause the Assistance Request case until the Service case is resolved.
francês | inglês |
---|---|
service | service |
request | request |
assistance | assistance |
jusqu | until |
FR afin de copier les services fournis du dossier Service vers le dossier Assistance request.
EN data transform to copy services provided from a Service case to an Assistance request case.
francês | inglês |
---|---|
copier | copy |
le | case |
services | services |
service | service |
request | request |
les | to |
assistance | assistance |
fournis | data |
de | provided |
du | from |
FR Le diagramme suivant affiche les relations du type Embedded data de Selected services dans le type de dossier Assistance Request, et la relation de données Services dans le type de dossier Service avec le type de données Services offered.
EN The following diagram displays the relationships of the Selected services Embedded data type in the Assistance Request case type, and the Services data relationship in the Service case type to the Services offered data type.
francês | inglês |
---|---|
diagramme | diagram |
affiche | displays |
embedded | embedded |
relations | relationships |
relation | relationship |
de | of |
services | services |
données | data |
service | service |
request | request |
et | and |
type | type |
dans | in |
assistance | assistance |
FR Pour ouvrir un dossier, appuyez sur ce dossier dans la liste de fichiers. Pour accèder au dossier parent situè un niveau au-dessus du dossier actuel, utilisez la flèche .
EN Tap the folder name in the file list to open it. To go to the parent folder that is one level up from the current folder use the arrow.
francês | inglês |
---|---|
parent | parent |
niveau | level |
flèche | arrow |
appuyez | tap |
dossier | folder |
ce | that |
fichiers | file |
utilisez | use |
dans | in |
liste | list |
la | the |
du | from |
FR pour exécuter une nouvelle instance du type de dossier. Le système affiche un nouveau dossier Service Request.
EN to run a new instance of the case type. The system displays a new Service Request case.
francês | inglês |
---|---|
affiche | displays |
système | system |
service | service |
request | request |
de | of |
le | the |
type | type |
un | a |
instance | instance |
FR GoGoRoad souhaite créer un test de scénario standard afin d’automatiser les tests pour le type de dossier Assistance Request. Créez un test automatisé...
EN GoGoRoad wants to create a standard scenario test to automate testing for the Assistance Request case type. Create an automated test for the Submit...
francês | inglês |
---|---|
gogoroad | gogoroad |
souhaite | wants |
scénario | scenario |
assistance | assistance |
request | request |
standard | standard |
automatisé | automated |
un | a |
le | the |
type | type |
créer | create |
test | test |
tests | testing |
FR Les clients se voient offrir une remise supplémentaire en fonction du temps de retard du prestataire. Vous êtes redirigé pour ajouter un champ de calcul à l’étape Review service summary du type de dossier Assistance Request
EN Customers are offered a greater discount based on how late the service provider arrived. You are directed to add a calculated field to the Review service summary step in the Assistance Request case type
francês | inglês |
---|---|
remise | discount |
retard | late |
review | review |
champ | field |
service | service |
request | request |
en | in |
à | to |
clients | customers |
prestataire | service provider |
ajouter | add |
un | a |
type | type |
étape | step |
assistance | assistance |
supplémentaire | the |
vous | you |
FR pour ouvrir le cycle de vie du dossier « Assistance Request ».
EN to display the Assistance Request case life cycle.
francês | inglês |
---|---|
cycle | cycle |
vie | life |
assistance | assistance |
request | request |
le | the |
FR Dans le type de dossier Assistance Request, cliquez sur
EN In the Assistance Request case type, click
francês | inglês |
---|---|
assistance | assistance |
request | request |
le | the |
dans | in |
type | type |
cliquez | click |
FR pour créer un nouveau dossier Assistance Request.
EN to create a new Assistance Request case.
francês | inglês |
---|---|
nouveau | new |
assistance | assistance |
request | request |
un | a |
créer | create |
FR GoGoRoad souhaite créer un test de scénario standard afin d’automatiser les tests pour le type de dossier Assistance Request. Créez un test automatisé...
EN GoGoRoad wants to create a standard scenario test to automate testing for the Assistance Request case type. Create an automated test for the Submit...
francês | inglês |
---|---|
gogoroad | gogoroad |
souhaite | wants |
scénario | scenario |
assistance | assistance |
request | request |
standard | standard |
automatisé | automated |
un | a |
le | the |
type | type |
créer | create |
test | test |
tests | testing |
FR pour ouvrir le type de dossier « Assistance Request ».
EN to open the Assistance Request case type.
francês | inglês |
---|---|
assistance | assistance |
request | request |
type | type |
le | the |
FR pour appliquer les modifications apportées au type de dossier Assistance Request.
EN to apply changes to the Assistance Request case type.
francês | inglês |
---|---|
modifications | changes |
dossier | case |
assistance | assistance |
type | type |
appliquer | apply |
request | request |
FR Dans le type de dossier Assistance Request, cliquez sur
EN In the Assistance Request case type, click
francês | inglês |
---|---|
assistance | assistance |
request | request |
le | the |
dans | in |
type | type |
cliquez | click |
FR pour exécuter une nouvelle instance du type de dossier Assistance Request.
EN to run a new instance of the Assistance Request case type.
francês | inglês |
---|---|
nouvelle | new |
assistance | assistance |
request | request |
instance | instance |
de | of |
type | type |
une | a |
FR pour ouvrir le type de dossier Assistance request.
EN to open the Assistance request case type.
francês | inglês |
---|---|
assistance | assistance |
request | request |
type | type |
le | the |
FR Dans le dossier Assistance request, cliquez sur
EN From the Assistance request case, click
francês | inglês |
---|---|
assistance | assistance |
request | request |
le | the |
cliquez | click |
FR pour revenir au type de dossier Assistance Request.
EN to return to the Assistance Request case type.
francês | inglês |
---|---|
dossier | case |
assistance | assistance |
type | type |
au | return |
request | request |
FR Utilisez le Case Designer pour attribuer des versions aux canaux et data objects associés aux types de dossier Assistance Request et Service
EN Using the Case Designer, assign releases to the channels and data objects associated with the Assistance Request and Service case types
francês | inglês |
---|---|
designer | designer |
attribuer | assign |
canaux | channels |
types | types |
versions | releases |
le | the |
data | data |
service | service |
request | request |
assistance | assistance |
et | and |
associé | associated |
FR À la phase Create du type de dossier Assistance Request, sous
EN In the Create stage of the Assistance Request case type, under
francês | inglês |
---|---|
phase | stage |
assistance | assistance |
dossier | case |
type | type |
de | of |
request | request |
sous | under |
FR À la phase Create du type de dossier Assistance Request, dans le data object
EN In the Create stage of the Assistance Request case type, in the
francês | inglês |
---|---|
dans | in |
phase | stage |
de | of |
assistance | assistance |
request | request |
type | type |
le | case |
FR InsCorp souhaite que les clients puissent annuler à tout moment leurs demandes de service. Ajoutez le processus Cancel request en tant qu’action facultative au niveau du dossier pour annuler les demandes d’assistance
EN InsCorp wants to ensure that customers can cancel service requests at any time. Add the Cancel request process as a case-wide optional action to cancel assistance requests
francês | inglês |
---|---|
annuler | cancel |
ajoutez | add |
facultative | optional |
dossier | case |
demandes | requests |
service | service |
clients | customers |
à | to |
le | the |
processus | process |
de | any |
moment | time |
request | request |
FR Dans le type de dossier Assistance Request, en haut à droite, cliquez sur
EN In the Assistance Request case type, in the upper right, click
francês | inglês |
---|---|
assistance | assistance |
request | request |
le | the |
type | type |
en | in |
cliquez | click |
de | upper |
FR pour ouvrir le cycle de vie du dossier « Assistance Request ».
EN to display the Assistance Request case life cycle.
francês | inglês |
---|---|
cycle | cycle |
vie | life |
assistance | assistance |
request | request |
le | the |
FR pour créer un nouveau dossier Assistance Request.
EN to create a new Assistance Request case.
francês | inglês |
---|---|
nouveau | new |
assistance | assistance |
request | request |
un | a |
créer | create |
FR Passez à la phase Resolution et notez l'ID du dossier Assistance Request.
EN Advance the case to the Resolution stage, and make note of the Assistance Request case ID.
francês | inglês |
---|---|
phase | stage |
resolution | resolution |
notez | note |
dossier | case |
assistance | assistance |
request | request |
la | the |
à | to |
et | and |
FR pour clôturer le dossier Assistance Request.
EN to resolve the Assistance Request case.
francês | inglês |
---|---|
assistance | assistance |
request | request |
le | the |
FR Confirmez que l'ID du dossier Assistance Request que vous aviez noté est bien affiché.
EN Confirm that the previously noted Assistance Request case ID is displayed.
francês | inglês |
---|---|
confirmez | confirm |
dossier | case |
assistance | assistance |
request | request |
affiché | displayed |
FR Exécutez une nouvelle instance du type de dossier Assistance request.
EN Run a new instance of the Assistance request case type.
francês | inglês |
---|---|
nouvelle | new |
assistance | assistance |
request | request |
instance | instance |
de | of |
type | type |
une | a |
FR pour lancer une nouvelle instance du type de dossier Assistance Request.
EN to run a new instance of the Assistance Request case type.
francês | inglês |
---|---|
nouvelle | new |
assistance | assistance |
request | request |
instance | instance |
de | of |
type | type |
une | a |
FR pour ouvrir le type de dossier Assistance request.
EN to open the Assistance request case type.
francês | inglês |
---|---|
assistance | assistance |
request | request |
type | type |
le | the |
FR Les clients se voient offrir une remise supplémentaire en fonction du temps de retard du prestataire. Vous êtes redirigé pour ajouter un champ de calcul à l’étape Review service summary du type de dossier Assistance Request
EN Customers are offered a greater discount based on how late the service provider arrived. You are directed to add a calculated field to the Review service summary step in the Assistance Request case type
francês | inglês |
---|---|
remise | discount |
retard | late |
review | review |
champ | field |
service | service |
request | request |
en | in |
à | to |
clients | customers |
prestataire | service provider |
ajouter | add |
un | a |
type | type |
étape | step |
assistance | assistance |
supplémentaire | the |
vous | you |
FR Dans le type de dossier Assistance request, dans l’onglet
EN In the Assistance request case type, on the
francês | inglês |
---|---|
assistance | assistance |
request | request |
le | the |
dans | in |
type | type |
FR , saisissez pyWorkCover.SelectedServices pour copier le contenu de la ligne sélectionnée dans la relation de données Selected Services du dossier parent Assistance request.
EN field, enter pyWorkCover.SelectedServices to copy the contents of the selected row to the Selected Services data relationship in the Assistance request parent case.
francês | inglês |
---|---|
parent | parent |
request | request |
relation | relationship |
données | data |
copier | copy |
de | of |
services | services |
assistance | assistance |
sélectionné | selected |
la ligne | row |
dans | in |
contenu | contents |
FR comme classe du type de dossier Assistance Request.
EN page as the Assistance Request case type class.
francês | inglês |
---|---|
classe | class |
dossier | case |
assistance | assistance |
request | request |
de | page |
comme | as |
type | type |
FR Note: Dans les conditions réelles, assurez-vous que la liste des services sélectionnés dans le dossier Assistance Request est en lecture seule et ne permet pas aux utilisateurs d’ajouter ou de supprimer des éléments
EN Note: In a real-life implementation, ensure that the list of selected services in the Assistance Request case is read-only and restricts users from adding or removing items
francês | inglês |
---|---|
réelles | real |
request | request |
utilisateurs | users |
supprimer | removing |
assurez | ensure |
sélectionné | selected |
ou | or |
services | services |
de | of |
assistance | assistance |
liste | list |
en | in |
lecture | and |
note | note |
les | items |
FR pour enregistrer les modifications apportées au type de dossier Assistance Request.
EN to save your changes to the Assistance Request case type.
francês | inglês |
---|---|
modifications | changes |
assistance | assistance |
dossier | case |
type | type |
enregistrer | save |
request | request |
FR , puis faites progresser le dossier Assistance Request jusqu’à l’étape
EN , and then advance the Assistance Request case to the
francês | inglês |
---|---|
progresser | advance |
assistance | assistance |
request | request |
le | the |
faites | to |
FR Les clients de GoGoRoad bénéficiant de la couverture standard renseignent leur carte de crédit pendant la phase Submission d’un dossier Assistance Request afin de payer les services fournis par l’entreprise
EN GoGoRoad customers with Standard coverage provide credit card information during the Submission stage of an Assistance Request case to pay for services performed by the company
francês | inglês |
---|---|
gogoroad | gogoroad |
couverture | coverage |
standard | standard |
crédit | credit |
phase | stage |
dossier | case |
request | request |
la | the |
services | services |
assistance | assistance |
de | of |
clients | customers |
carte | card |
payer | pay |
lentreprise | company |
pendant | for |
par | by |
FR pour développer la liste de toutes les propriétés définies pour le type de dossier Assistance Request.
EN to expand the list of all the properties defined for the Assistance Request case type.
francês | inglês |
---|---|
développer | expand |
définies | defined |
assistance | assistance |
request | request |
propriétés | properties |
de | of |
liste | list |
type | type |
pour | for |
FR pour créer un dossier Assistance Request.
EN to create an Assistance Request case.
francês | inglês |
---|---|
assistance | assistance |
request | request |
créer | create |
un | an |
FR Faites avancer le dossier jusqu’à la vue Review assistance request.
EN Advance the case to the Review assistance request view.
francês | inglês |
---|---|
avancer | advance |
vue | view |
review | review |
assistance | assistance |
request | request |
FR Lancez le portail utilisateur pour créer un nouveau dossier Assistance Request.
EN Launch the User Portal to create a new Assistance Request case.
francês | inglês |
---|---|
lancez | launch |
portail | portal |
nouveau | new |
assistance | assistance |
request | request |
utilisateur | user |
un | a |
le | the |
créer | create |
FR Faites avancer le dossier jusqu’à l'étape Review assistance request pour un client sans couverture Gold.
EN Advance the case to the Review assistance request step for a customer without Gold coverage.
francês | inglês |
---|---|
review | review |
assistance | assistance |
request | request |
client | customer |
couverture | coverage |
gold | gold |
étape | step |
le | the |
un | a |
avancer | advance |
pour | for |
FR Dans le dossier Assistance Request, cliquez sur la section
EN On the Assistance Request case, click the
francês | inglês |
---|---|
assistance | assistance |
request | request |
cliquez | click |
sur | on |
FR Revenez au dossier Assistance Request que vous avez créé.
EN Return to the Assistance Request case instance that you created.
francês | inglês |
---|---|
dossier | case |
assistance | assistance |
créé | created |
au | return |
request | request |
vous | you |
FR En testant la configuration de cette fonctionnalité, vous remarquerez que les dossiers Assistance Request contiennent des éléments de service non présents dans le dossier enfant, comme illustré dans la capture d’écran suivante.
EN While testing the configuration of this feature, you notice that Assistance Request cases include service items not indicated on the child case, as shown in the following screenshot.
francês | inglês |
---|---|
testant | testing |
configuration | configuration |
remarquerez | notice |
contiennent | include |
enfant | child |
fonctionnalité | feature |
dossiers | cases |
service | service |
request | request |
en | in |
vous | you |
comme | as |
de | of |
assistance | assistance |
les | items |
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