NL "Mijn team is een kwart van het bedrijf en dus zien we het als een enorme investering in wat we kunnen bereiken en in de kwaliteit die we bij onze klanten kunnen handhaven", aldus Santrella
Traduzir "aldus santrella" para inglês
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Tradução de holandês para inglês de aldus santrella
holandês
inglês
EN “My team is a quarter of the company, so we see it as a huge investment in terms of what we’re able to accomplish and the quality we’re able to uphold with our customers,” Santrella said
| holandês | inglês |
|---|---|
| kwart | quarter |
| enorme | huge |
| investering | investment |
| kunnen | able |
| bereiken | accomplish |
| klanten | customers |
NL Het resultaat? "Ons team ging van extreem reactief elke dag van de week naar extreem proactief", aldus Santrella
EN The result? “Our team went from being extremely reactive every single day of the week, to extremely proactive,” Santrella said
| holandês | inglês |
|---|---|
| resultaat | result |
| ons | our |
| team | team |
| extreem | extremely |
| proactief | proactive |
| ging | went |
NL "Dat was een enorme aanwinst voor ons team. Hierdoor kunnen we echt efficiënt opschalen", aldus Santrella.
EN “That was a huge win for our team; it helps us to really scale efficiently,” Santrella said.
| holandês | inglês |
|---|---|
| enorme | huge |
| team | team |
| echt | really |
| efficiënt | efficiently |
| opschalen | scale |
NL "Het belangrijkste doel van dit team is om ervoor te zorgen dat de agenten die deze interacties hebben over de hele linie echt hoge kwaliteitsnormen handhaven voor alles wat ze doen", aldus Santrella
EN “Their main purpose is to make sure that the agents who are having those interactions are maintaining really high quality standards across the board for everything that we’re doing,” Santrella said
| holandês | inglês |
|---|---|
| belangrijkste | main |
| doel | purpose |
| agenten | agents |
| interacties | interactions |
| echt | really |
| hoge | high |
| kwaliteitsnormen | quality |
| handhaven | maintaining |
NL "We hebben veel goede een-op-een support gehad", aldus Santrella
EN “We’ve had a lot of really good one-on-one support,” Santrella said
| holandês | inglês |
|---|---|
| goede | good |
| support | support |
NL Die mindset was er meteen bij Santrella toen hij voor het eerste bij de eerstelijns support van het bedrijf begon te werken.
EN That mindset clicked for Santrella when he first started with the company, working on front-line support.
| holandês | inglês |
|---|---|
| support | support |
| begon | started |
NL "Ik had iemand aan de telefoon die een gitaar probeerde te beschrijven die hij had gevonden", zei Santrella
EN “I had someone on the phone who was trying to describe a guitar he had found,” Santrella said
| holandês | inglês |
|---|---|
| telefoon | phone |
| gitaar | guitar |
| gevonden | found |
NL Net als Santrella spreken de 180 werknemers van Reverb de universele taal van de muziek, ook de circa 30 werknemers die als eerstelijns agenten telefoongesprekken, chataanvragen en e-mails beantwoorden
EN Like Santrella, Reverb’s 180 employees speak the universal language of music, with roughly three dozen of them serving as front-line agents answering phone calls, chat requests, and responding to emails
| holandês | inglês |
|---|---|
| werknemers | employees |
| muziek | music |
| agenten | agents |
| telefoongesprekken | phone calls |
| beantwoorden | answering |
NL Deze CNA-benoeming stelt ons in staat om onze klanten beter te ondersteunen bij het veilig houden van hun gegevens, onze processen nog transparanter te maken en uiteindelijk het vertrouwen te verhogen", aldus Hultqvist.
EN This CNA appointment enables us to better support our customers in keeping their data safe, improve the transparency of our processes and ultimately increase trust.”
| holandês | inglês |
|---|---|
| klanten | customers |
| ondersteunen | support |
| houden | keeping |
| uiteindelijk | ultimately |
| in staat | enables |
NL "In 2021 verwachten klanten van bedrijven dat ze empathischer en flexibeler zijn dan voorheen", aldus Ben Motteram, Principal and CX Expert.
EN "In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past."Ben Motteram, Principal and CX Expert
| holandês | inglês |
|---|---|
| verwachten | expecting |
| klanten | customers |
| bedrijven | companies |
| expert | expert |
| cx | cx |
NL “Wat begon als zolderkamer start-up met grootse dromen, is in zes jaar uitgegroeid tot een realiteit met kantoren in zes verschillende landen en een team van honderden ‘Byndies’”, aldus Hall
EN “What began six years ago as a start-up in an attic with great dreams has grown into a reality with offices in six countries and a team of hundreds of 'Byndies',” said Hall
| holandês | inglês |
|---|---|
| begon | began |
| dromen | dreams |
| uitgegroeid | grown |
| realiteit | reality |
| kantoren | offices |
| landen | countries |
| team | team |
| hall | hall |
NL "We zijn heel trots op deze zoveelste bevestiging van het vertrouwen dat OpenText heeft in de tomeloze inzet van al onze teams", aldus Bart Willems, Senior Director Sales van Amplexor
EN “We take great pride in OpenText’s renewed recognition of all our teams’ commitment and dedication” said Bart Willems, Senior Director Sales at Amplexor
| holandês | inglês |
|---|---|
| trots | pride |
| teams | teams |
| senior | senior |
| director | director |
| sales | sales |
| amplexor | amplexor |
| bart | bart |
NL Het is een bekroning van meer dan 20 jaar succesvolle integratie van technologie", aldus Tom Laureys, Solution Manager ECM van Amplexor
EN It’s a celebration of more than 20 years of successful technology integration.” said Tom Laureys, Solution Manager ECM at Amplexor
| holandês | inglês |
|---|---|
| succesvolle | successful |
| integratie | integration |
| technologie | technology |
| solution | solution |
| manager | manager |
| ecm | ecm |
| amplexor | amplexor |
| tom | tom |
NL Aldus zijn PHP-versies 5.6, 7.0, 7.2 en 7.3 nu beschikbaar
EN Thus, PHP versions 5.6, 7.0, 7.2, and 7.3 are now available
| holandês | inglês |
|---|---|
| en | and |
| php | php |
| versies | versions |
NL De manieren waarop wij mensen support verlenen, en de kanalen waar wij mensen support verlenen, veranderen ook vaak, maar idealiter veranderen onze agenten de manier waarop zij werken niet al te vaak", aldus Dunn.
EN The ways in which we support people and the channels where we support them also change a lot, but ideally our agents don’t have to change the way they work very often,” Dunn said.
| holandês | inglês |
|---|---|
| mensen | people |
| support | support |
| kanalen | channels |
| vaak | often |
| idealiter | ideally |
| agenten | agents |
NL "Het is fantastisch om te werken met de documentatie en de community van andere admins die net zo enthousiast zijn als ik over het bouwen van aangepaste oplossingen voor hun agenten", aldus Dunn.
EN “It’s been amazing working with the documentation and community of other admins who are as excited as I am about building customised things for their agents,” Dunn said.
| holandês | inglês |
|---|---|
| fantastisch | amazing |
| documentatie | documentation |
| community | community |
| admins | admins |
| enthousiast | excited |
| bouwen | building |
| aangepaste | customised |
| agenten | agents |
NL "Met Zendesk kunnen we in een paar weken en maanden nieuwe markten betreden," aldus Yulga
EN “With Zendesk, we can set up new markets in a matter of weeks and months, instead of years,” said Yulga
| holandês | inglês |
|---|---|
| zendesk | zendesk |
| we | we |
| weken | weeks |
| nieuwe | new |
| markten | markets |
NL "Onze medewerkers zijn dol op Zendesk Support omdat de geautomatiseerde antwoorden hen het vertrouwen geven dat hun problemen worden opgepakt", aldus Bedelis
EN “Our employees love Zendesk Support because the automated replies give them confidence that their issues are being managed,” says Bedelis
| holandês | inglês |
|---|---|
| medewerkers | employees |
| omdat | because |
| geautomatiseerde | automated |
| vertrouwen | confidence |
| problemen | issues |
| antwoorden | replies |
NL ?De mensen maken er graag gebruik van en ze gaven Zendesk zeer positieve recensies ? accountmanagers, makelaars en B2B-partners?, aldus Chapman
EN “People kept using it, and kept giving raving, positive reviews—everyone from the account executives, brokers, and the B2B partners they supported,” Chapman said
| holandês | inglês |
|---|---|
| positieve | positive |
| recensies | reviews |
| makelaars | brokers |
| partners | partners |
NL ?Zelfs is de personeelsafdeling is het platform gaan gebruiken?, aldus Chapman
EN Even the human resources department has begun using the platform, Chapman said
| holandês | inglês |
|---|---|
| zelfs | even |
| gebruiken | using |
| is | has |
NL Om een hoog en consistent niveau van klanttevredenheid te realiseren, is het een vereiste om alle klantgegevens op één plaats te hebben, en dat heeft het bedrijf met Zendesk, aldus Chapman
EN Achieving a high and consistent level of customer satisfaction requires having all customer information located in a single place, which the company has with Zendesk, Chapman said
| holandês | inglês |
|---|---|
| consistent | consistent |
| niveau | level |
| zendesk | zendesk |
NL ?Wij kunnen alles zien, wij kunnen over alles rapporteren?, aldus Chapman
EN “We’re able to see everything; we’re able to report on everything,” Chapman said
| holandês | inglês |
|---|---|
| kunnen | able |
NL Op dit moment benutten we slechts zo?n 50% van wat Zendesk allemaal kan," aldus Bourdeau
EN We are currently only taking advantage of maybe 50% of its potential,” Bourdeau said
| holandês | inglês |
|---|---|
| benutten | advantage |
NL “Wij waren meteen vanaf het begin al zeer tevreden met Zendesk”, aldus Wilson. “Het is geweldig, en de support die we kregen was ook fantastisch. Iedereen had belang bij ons succes.”
EN “We fell in love with Zendesk from the start,” Wilson said. “The product was great, but the support that came with it was tremendous as well. Everyone we interacted with was invested in our success.”
| holandês | inglês |
|---|---|
| begin | start |
| wilson | wilson |
| ook | as well |
| iedereen | everyone |
| succes | success |
NL “Zendesk was heel erg behulpzaam en reikte talloze ideeën aan. En ze zorgden ervoor dat wij contact konden opnemen met andere bedrijven die eerder voor dergelijke hete vuren hadden gestaan”, aldus Wilson.
EN “Zendesk was super-helpful about giving us ideas, and then also connecting us with other companies that had gone through similar challenges,” Wilson said.
| holandês | inglês |
|---|---|
| zendesk | zendesk |
| behulpzaam | helpful |
| ideeën | ideas |
| bedrijven | companies |
| wilson | wilson |
NL “Wij kunnen Zendesk Support echt goed aanpassen aan ons bedrijf in plaats van ons bedrijf aanpassen aan Support” aldus Wilson
EN “We can really wrap Zendesk Support round our business instead of changing our business to wrap round Support,” Wilson said
| holandês | inglês |
|---|---|
| echt | really |
| aanpassen | changing |
| bedrijf | business |
| wilson | wilson |
| in plaats van | instead |
NL “Wij hebben nog nooit een scenario gehad waarin Support niet met ons kon meeschalen”, aldus Wilson. “Support is qua snelheid en prestaties een betrouwbare tool en wij hebben het uitgebreid en aangepast aan wat we nodig hebben.”
EN “We’ve never run into a scenario where Support hasn’t been able to scale with us,” Wilson said. “Support is a reliable, dependable tool for speed and performance, and we can build on it and tailor it to be what we need.”
| holandês | inglês |
|---|---|
| scenario | scenario |
| support | support |
| wilson | wilson |
| snelheid | speed |
| prestaties | performance |
| tool | tool |
NL “Wij besteden veel aandacht aan klanttevredenheid, die wij ‘smileys’ noemen, want we willen zeker weten dat wat wij doen, hoog wordt gewaardeerd door klanten en agenten”, aldus Wilson
EN “We’re preoccupied with CSAT, which we call ‘smileys,’ and we want to make sure we’re doing the right thing with customers and with agents,” Wilson said
| holandês | inglês |
|---|---|
| agenten | agents |
| wilson | wilson |
NL Het is werk in uitvoering, aldus Toral
EN It’s a work in progress, Toral said
| holandês | inglês |
|---|---|
| werk | work |
NL “Door slechts één tool te hebben en alles in Zendesk geïntegreerd te hebben, hebben wij heel gemakkelijk een goed overzicht van wat wij aan het doen zijn”, aldus Toral
EN “By having only one tool and everything integrated with Zendesk, it’s easier to have a clear overview of what we are all doing,” Toral said
| holandês | inglês |
|---|---|
| tool | tool |
| zendesk | zendesk |
| geïntegreerd | integrated |
| overzicht | overview |
NL "Agenten handelden tickets af en schreven dan, misschien op vrijdag als ze het niet zo druk hadden, kennisartikelen, als dat zo uitkwam," aldus Paez
EN “Agents would handle tickets and then, maybe on a Friday when they weren?t as busy, they would create knowledge articles on the side,” Paez said
| holandês | inglês |
|---|---|
| agenten | agents |
| tickets | tickets |
| vrijdag | friday |
| druk | busy |
NL "We hebben een workflow opgezet om ervoor te zorgen dat we content volgens bepaalde normen in stand houden," aldus Paez
EN “We put a workflow in place to make sure that we maintain content standards,” Paez said
| holandês | inglês |
|---|---|
| workflow | workflow |
| content | content |
| normen | standards |
NL “Wij willen elke klant helpen aan een design waar ze helemaal tevreden mee zijn”, aldus Zach Kulas, Director of Global Support
EN “We want to help every client get a design they love,” said Zach Kulas, Director of Global Support
| holandês | inglês |
|---|---|
| klant | client |
| design | design |
| director | director |
| global | global |
NL "Met de Knowledge Capture-app kunnen wij het proces van het creëren en onderhouden van artikelen, het geven van feedback en het zoeken naar bestaande artikelen integreren", aldus Paez
EN “Knowledge Capture allows us to integrate the process of creating articles, maintaining articles, providing feedback, and searching for existing articles,” Paez said
| holandês | inglês |
|---|---|
| kunnen | knowledge |
| wij | us |
| creëren | creating |
| onderhouden | maintaining |
| geven | providing |
| feedback | feedback |
| bestaande | existing |
NL “Het beheren en bijhouden van updates en rapportages met drie verschillende bedrijven was omslachtig en helemaal niet leuk”, aldus Kulas.
EN “Managing, maintaining updates, and reporting through three different companies was arduous and not fun to do,” said Kulas.
| holandês | inglês |
|---|---|
| updates | updates |
| rapportages | reporting |
| bedrijven | companies |
| leuk | fun |
NL De eenvoudige interface van Zendesk was echt een bepalende factor voor het team van 99designs. “Wij houden ons bezig met design”, aldus Kulas “en wij vonden allemaal dat het ontwerp van de Zendesk-oplossing veel fraaier is.”
EN Zendesk’s simple interface was another deciding factor for the 99designs team. “We’re a design company,” said Kulas, “and we all liked the design aesthetic of the Zendesk solution better”
| holandês | inglês |
|---|---|
| eenvoudige | simple |
| interface | interface |
| zendesk | zendesk |
| factor | factor |
| oplossing | solution |
NL “Alleen op basis van nummerweergave weet een agent precies wie de klant is en kan de agent zien waar de klant de website voor gebruikt”, aldus Kulas
EN “Just based on a caller display, an agent knows exactly who the client is and can pull up what they’re using our site for,” said Kulas
| holandês | inglês |
|---|---|
| weet | knows |
| agent | agent |
| klant | client |
| is | is |
| website | site |
NL “Wij leren nu veel meer van de gesprekken die wij voeren, en van onze chatgesprekken en e-mails, omdat wij alle informatie nu op één en dezelfde plaats hebben staan”, aldus Kulas
EN “We’re learning a lot more about our calls, chats and emails because now we’re able to have them all in one place,” said Kulas
| holandês | inglês |
|---|---|
| gesprekken | calls |
| plaats | place |
NL "We bieden ondersteuning voor diepgaande technische problemen, dus we hebben veel technische kennis in onze teams", aldus Sahar Padash, Support Operations Manager
EN “We support in-depth technical issues, so we have a lot of technical knowledge on our teams,” said Sahar Padash, support operations manager
| holandês | inglês |
|---|---|
| technische | technical |
| problemen | issues |
| dus | so |
| kennis | knowledge |
| teams | teams |
| operations | operations |
| manager | manager |
NL "We verwachten dat dit cijfer in de loop van de tijd zal stijgen", aldus Paez. "We zien een hoger aantal oplossingen, dus dat is enorme winst voor ons."
EN “We’re expecting to see this increase over time,” Paez said. “We’re seeing more resolution, so that’ll be a huge win for us.”
| holandês | inglês |
|---|---|
| verwachten | expecting |
| enorme | huge |
| winst | increase |
| oplossingen | resolution |
NL “Ik vind het belangrijk om in real-time feedback te krijgen over bepaalde agenten, vooral omdat onze chattende agenten niet in dezelfde vestiging zitten als wij”, aldus Kulas
EN “I like being able to get real-time feedback on specific agents, especially since our chat agents aren’t sitting in the same offices as any of us,” said Kulas
| holandês | inglês |
|---|---|
| feedback | feedback |
| agenten | agents |
| vooral | especially |
NL “Het is echt super gemakkelijk om op een paar knoppen te drukken en een nieuw telefoonnummer te kopen en dat aan een bepaalde agent toe te wijzen”, aldus Kulas
EN “Being able to go and push a few buttons and buy a new phone number and then assign it to a specific agent in another minute, has always been super easy,” said Kulas
| holandês | inglês |
|---|---|
| gemakkelijk | easy |
| knoppen | buttons |
| nieuw | new |
| kopen | buy |
| agent | agent |
NL “Wij monitoren heel veel, omdat wij hebben ontdekt dat veel verkeer bij ons helpcenter binnenkomt naar aanleiding van zoekopdrachten bij Google”, aldus Kulas
EN “We’re doing a lot of tracking because we found that we’re getting a fair number of organic Google searches to our help centre,” said Kulas
| holandês | inglês |
|---|---|
| ontdekt | found |
| zoekopdrachten | searches |
NL "We werken er hard aan de communitystructuur op te bouwen en om ervoor te zorgen dat onze klanten en onze interne teams nóg meer betrokken raken", aldus Padash
EN “We are working to build up that community structure and get our customers more engaged and involved, as well as our internal teams,” Padash said
| holandês | inglês |
|---|---|
| werken | working |
| klanten | customers |
| teams | teams |
NL “Het is fijn dat wij meerdere supportkanalen binnen hetzelfde platform kunnen aanbieden, zodat wij een universele kijk op de zaak hebben,” aldus Hastie.
EN “We like that we can offer multiple support channels within the same platform so that we have a unified view,” Hastie said.
| holandês | inglês |
|---|---|
| aanbieden | offer |
| zodat | so |
NL “Ons interne salesteam komt wel eens vragen tegen waarvan ze zeggen, ‘Dit is eigenlijk een supportvraag.’ Ze klikken nu op een knop die automatisch een e-mail verstuurt en een ticket in Zendesk maakt,” aldus Hastie
EN “Our inside sales team will run across an enquiry and realise, ‘Oh, this is really a support question.’ They can now click a button that automatically sends an email and creates a ticket in Zendesk,” Hastie said
| holandês | inglês |
|---|---|
| vragen | question |
| eigenlijk | really |
| klikken | click |
| knop | button |
| automatisch | automatically |
| verstuurt | sends |
| zendesk | zendesk |
| maakt | creates |
NL Ondanks het toenemende aantal aanvragen, aldus Robinson, "is ons HR Shared Services-team dankzij Zendesk Support efficiënter, beter georganiseerd en productiever." We hadden geen betere tool kunnen wensen
EN Despite the growing volume of requests, Robinson said, “Zendesk Support has helped our Shared Services team grow to be more efficient, organised and productive
| holandês | inglês |
|---|---|
| aantal | volume |
| robinson | robinson |
| shared | shared |
| efficiënter | more efficient |
| georganiseerd | organised |
| team | team |
NL “Wij hebben ons helpcenter dynamischer gemaakt,” aldus Hastie
EN “We made our help centre more dynamic,” Hastie commented
| holandês | inglês |
|---|---|
| gemaakt | made |
NL Wij zullen U factureren voor dergelijke Belastingen als Wij van mening zijn dat Wij daartoe wettelijk verplicht zijn en U stemt ermee in dergelijke Belastingen te betalen als U aldus gefactureerd wordt.
EN We will invoice You for such Taxes if We believe We have a legal obligation to do so and You agree to pay such Taxes if so invoiced.
| holandês | inglês |
|---|---|
| factureren | invoice |
| belastingen | taxes |
| stemt | agree |
| gefactureerd | invoiced |
NL “Het doel is om dit eerste bericht om te zetten in een tweerichtingsgesprek wanneer de gebruiker antwoord geeft”, aldus WhatsApp
EN “The goal is to convert this initial message into a two-way conversation when the user replies,” says WhatsApp
| holandês | inglês |
|---|---|
| doel | goal |
| bericht | message |
| antwoord | replies |
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