Cyfieithwch "kennisbank versterken" i Saesneg

EN Managing a knowledge base through one unified help center is another way to infuse simplicity and sophistication into your knowledge base

• Managing a knowledge
• unified help center
• simplicity
• base

EN Everything you need to build an internal knowledge base is available within our internal knowledge base software

• build an internal
• base is available
• internal knowledge base

EN Everything you need to build an internal knowledge base is available within our internal knowledge base software

• build an internal
• base is available
• internal knowledge base

EN Incorporating AI, automations, and customizations over multiple channels of support can amplify the impact of a knowledge base

• Incorporating AI
• automations
• customizations over multiple
• amplify the impact
• knowledge base

EN By partnering with our suppliers, we can strengthen the social, environmental and economic performance of our supply chain, reducing our collective footprints and strengthening our companies as well

• strengthen the social
• environmental
• supply chain
• reducing our collective
• strengthening our companies

EN By partnering with our suppliers, we can strengthen the social, environmental and economic performance of our supply chain, reducing our collective footprints and strengthening our companies as well

• strengthen the social
• environmental
• supply chain
• reducing our collective
• strengthening our companies

EN Explore product documentation, software downloads and an extensive Knowledge Base.

• Explore product documentation
• software downloads
• extensive Knowledge

EN Why Customer Complaints Are Good For Your Business

• Why Customer Complaints
• Good For Your

EN A smart knowledge base for better self‑service and empowered agents

• smart knowledge base
• better
• empowered agents

EN That’s why a smart knowledge base should play a big part in your customer experience strategy

• why a smart
• base should play
• customer experience strategy

EN That’s where a smart knowledge base and help centre come in handy

• smart knowledge base

EN See which content best serves customers and what to remove from your knowledge base with AI-powered suggestions using

• content best serves
• base with AI-powered

EN Optimize self-service with the right metrics

• right metrics

EN We looked for services that provide email and telephone support, along with a FAQ section and a knowledge base located on their websites as additional resources.

• email
• section
• knowledge base located
• websites as additional

EN Based on the customer’s initial inquiry, you can set up the system to immediately offer answers to the most frequently asked questions from your knowledge base.

• initial inquiry
• immediately offer answers
• frequently asked questions
• knowledge

EN Access and build up a rich Knowledge Base when replying to frequently asked questions

• Access
• frequently asked questions

EN Get help with all Tableau products Learn tips from our knowledge base Get answers from the community forum

• Tableau products Learn
• knowledge base Get
• community forum

EN Check our support knowledge base for common technical questions.

• base for common

EN Find the answers to your questions 24/7 via our online knowledge database Ask Student Desk

• via our online
• database Ask Student

EN Find their own answers (self-serve) with relevant knowledge base content, delivered by a chatbot

• own answers
• self-serve
• relevant knowledge base

EN Native integrations to knowledge base, CRM and other business systems

• base
• CRM
• systems

EN Uses machine learning technology to help you discover opportunities and tasks that will improve your knowledge base health.

• Uses machine learning
• discover opportunities
• knowledge base

EN Answer Bot uses machine learning to help answer your customers’ questions using content from your knowledge base

• Answer Bot uses
• questions using content
• knowledge base

EN A complicated workflow means less efficient agents, higher support costs and low customer satisfaction ratings. Give your customers the highest quality of support with customised workflows, business rules and a comprehensive knowledge base.

• complicated workflow means
• efficient agents
• higher support costs
• low customer satisfaction
• Give your customers
• customised workflows
• rules
• comprehensive knowledge

EN The Knowledge Capture app turns that agent know-how into effective content for your knowledge base, which can then be used to solve tickets faster.

• Knowledge Capture app
• base
• then be used
• solve tickets

EN A knowledge base can power chatbots and AI to deflect questions, while also gathering information to direct clients to the right representative if they need it

• chatbots
• AI to deflect
• while also gathering

EN And with automations and a unified knowledge base, it’s easy to get simpler tasks completed without nearly as much effort—keeping your agents engaged and your customers happy.

• automations
• unified knowledge base
• tasks completed without
• much
• agents engaged
• customers

EN With Zendesk, you can build a knowledge base of help centre articles to answer common questions

• Zendesk
• build a knowledge
• common questions

EN Veeva now maintains more than 2,500 articles in its knowledge base, an impressive number for a team of 51 support agents

• Veeva now maintains
• base

EN Increase CSAT or meet SLAs more with data and info from the knowledge base

• Increase CSAT
• base

EN Take it from musical instrument marketplace Reverb, which surfaces popular and relevant content from its knowledge base throughout its website experience via AI and custom automations.

• instrument marketplace Reverb
• surfaces popular
• knowledge base throughout
• website experience via
• custom

EN Dynamic help content from the knowledge base is served up on the back end via the Zendesk API, allowing players keep their game faces on and get help at the same time.

• Dynamic help content
• back end via
• Zendesk API
• allowing players keep
• same

EN AI can assist in surfacing content in context, as well as providing important insights about the health of the knowledge base.

• AI can assist
• providing important insights

EN But before companies can reap the benefits of AI and automation, a centralized knowledge base is an essential step

• benefits of AI
• automation
• centralized knowledge base
• essential step

EN Centralized knowledge management—one central knowledge base housing content that is leveraged company-wide—means fewer sources of truth

• Centralized knowledge
• central knowledge base

EN “We are able to solicit and collect knowledge across our teams and implement that within our knowledge base more effectively and with better structure.”

• able to solicit
• collect knowledge across
• teams
• implement that within
• better

EN By keeping complexity, simplicity, and scalability top of mind as you optimize self-service, your knowledge base becomes a valuable business-wide resource

• keeping complexity
• simplicity
• optimize self-service
• knowledge base becomes
• valuable business-wide resource

EN That’s why we’ve centralised customer context, knowledge and apps in the context panel of the Zendek agent workspace.

• why
• centralised customer context
• knowledge
• agent

EN In Zendesk, customer service reps can now access their company’s knowledge library directly from the agent workspace. This allows them to quickly surface relevant help centre articles for customers without ever leaving the conversation thread.

• Zendesk
• customer service reps
• knowledge library directly
• agent workspace
• articles for customers

EN Giving agents access to your knowledge library can also speed up your onboarding process

• Giving agents access
• process

EN We know customers prefer self-service, via a knowledge base, if one is available

• know customers prefer
• via a knowledge
• available

EN Using content from your burgeoning knowledge base to help customers

• customers

EN A knowledge base to give instant answers to your customers

• customers

EN Make your customers more autonomous with a knowledge base. Forget about repetitive answers, hidden or unindexable help contents, slow answers or non autonomous customers.

• customers more autonomous
• knowledge base
• Forget about repetitive
• hidden
• unindexable help contents
• slow answers
• non autonomous

EN Give them access to quick and easy solutions to their problems without having to wait or deal with anyone. FAQs, forums, Knowledge base, how-to videos ? anything goes when it comes to creating a rich repository of self-service resources.

• Give them access
• quick
• problems without having
• wait
• deal with anyone
• FAQs
• forums
• Knowledge base
• how-to videos
• comes to creating

EN 91% of customers would use an online knowledge base, if it were available and tailored to their needs.

• online knowledge base
• were available

EN "Mopinion enables our team to improve the quality of our internal Knowledge Management system"

• enables our team
• improve the quality
• internal Knowledge Management

EN Chatbots can be programmed to answer common questions or recommend knowledge base articles that address the customer’s issue

• answer common questions
• recommend knowledge base
• issue

EN Agents can also send Facebook carousels that allow customers to choose from a range of options, such as a selection of relevant knowledge base articles

• customers to choose
• range of options
• selection of relevant
• base articles

EN WMS has saved the library money and empowered staff with streamlined workflows, including improvement in how they add records to their catalog and manage collections through their knowledge base.

• WMS has saved
• library money
• workflows
• catalog
• knowledge