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EN Working on customer satisfaction is something you do together. But how do you get your team excited about working on customer satisfaction?

• Working on customer
• customer satisfaction

EN There is a debate currently raging on Twitter on the advantages and disadvantages of personas

• debate currently raging
• disadvantages of personas

EN Tuesday, October 27th, 2020 was the day of the first Focus Feedback webinar. ‘Focus Feedback invites CX Rockstar James Dodkins’. And it was a big success!

• Tuesday
• October
• Focus Feedback webinar
• Feedback invites CX
• James
• big success

EN With Agent Workspace, we’re able to unify these channels in one place so that our support team can offer contextual, personal experiences, which has ultimately helped us boost our CSAT to 98%.”

• Agent Workspace
• able to unify
• team can offer
• personal experiences

EN Challenges in your transportation department affect a range of business-critical areas such as customer satisfaction, supply chain efficiency and ultimately, your bottom line.

• customer satisfaction
• supply chain efficiency
• ultimately
• bottom

EN A well-built visual schedule helps set realistic timeframes, assign resources properly, manage quality, and track progress, which ultimately results in greater customer satisfaction and reduced overall costs.

• well-built visual schedule
• set realistic timeframes
• assign resources properly
• manage quality
• track progress
• customer satisfaction
• reduced overall

EN What you ultimately want, of course, is more subscribers to your podcast, which will increase your revenue in the end

• ultimately want
• course
• increase your revenue
• end

EN We enable professionals to deliver profitable, predictable projects that meet client needs while spurring professional and personal growth.

• profitable
• client needs while
• professional
• personal

EN This helps build confidence in your brand and increases loyalty, brand recognition, and customer satisfaction.

• helps build confidence
• brand
• increases loyalty
• brand recognition
• customer

EN Leverage positive experiences to improve customer satisfaction, retention and advocacy

• Leverage positive experiences
• improve customer satisfaction
• retention
• advocacy

EN 5 sales dashboards the experts use to boost revenue!

• boost revenue

EN IT improved its time to resolution by 66%, reduced call-waiting time by 50%, and increased customer satisfaction by 140%.

• increased customer satisfaction

EN Within three months of the rollout, IT improved its time to resolution by 66%, reduced call-waiting time by 50%, and increased customer satisfaction by 140%

• Within three months
• rollout
• increased customer satisfaction

EN The Telegraph’s IT team improved its time to resolution by 66%, reduced call-waiting time by 50%, and increased customer satisfaction by 140%.

• increased customer satisfaction

EN leverages automations to improve employee CSAT

• employee CSAT

EN As a Zendesk customer, you have full access to our 95% CSAT-rated Customer Service team. See why Gartner has named us a leader in Customer Engagement Centres.

• Zendesk customer
• CSAT-rated Customer Service
• leader in Customer

EN ESFA: Providing rapid responses with an increased need for better interaction

• ESFA
• Providing rapid responses
• interaction

EN This gives you an opportunity to support more customers, eliminate waiting times, and watch customer satisfaction soar.

• customers
• eliminate waiting times
• watch customer satisfaction

EN The longer it takes to solve a customer’s issue, the more likely customer satisfaction will suffer.

• longer it takes
• issue
• likely customer satisfaction

EN Good customer experience management helps brands increase loyalty, boost customer satisfaction, create advocacy and drive sales

• Good customer experience
• helps brands increase
• boost customer satisfaction
• create advocacy
• drive sales

EN But they also provide the opportunity to capitalize on knowledge-based assets, improve productivity and ultimately customer satisfaction.

• opportunity to capitalize
• knowledge-based assets
• improve productivity
• ultimately customer

EN The Reseller Platinum level recognizes a select group of partners that accomplish noteworthy innovation in enterprise content management (ECM) and show a strong commitment to customer satisfaction.

• Reseller Platinum level
• accomplish noteworthy innovation
• enterprise content management
• ECM
• show a strong
• customer

EN Want to improve your customer satisfaction? So do we.

• Want to improve
• customer satisfaction

EN How CRM and Service features work together to help you excel in your customer service

• CRM
• service

EN Boost customer satisfaction with efficient field service management. Connect field service with other teams and mobile tools to quickly respond to and prevent issues.

• Boost customer satisfaction
• efficient field service
• Connect field service
• teams
• prevent

EN Based on how they fared across the most important service metrics, including response and resolution times and customer satisfaction, we looked at what high performing companies are doing compared to those that scored roughly average and below average.

• important service metrics
• response
• resolution times
• customer satisfaction
• compared to those
• scored roughly average
• below

EN Drives customer satisfaction and loyalty

• Drives customer satisfaction
• loyalty

EN Compare yourself with your peers on key benchmark metrics like customer satisfaction, first response time, and ticket volume.

• peers on key
• metrics like customer
• ticket

EN Vimeo transformed its agent experience by building 10 customised apps and supports its 1M subscribers using The Zendesk Suite and Zendesk Sunshine, earning a 95% CSAT rating.

• experience by building
• apps
• supports its subscribers
• Zendesk Suite
• Zendesk Sunshine
• earning a CSAT

EN Customer satisfaction in the bag

• bag

EN That’s why we created the Zendesk Marketplace, a one-stop-shop to find partners, apps and integrations to increase agent productivity, streamline workflows and drive customer satisfaction.

• why we created
• Zendesk Marketplace
• apps
• integrations to increase
• productivity
• streamline workflows
• drive customer

EN Get visibility into ticket volume, customer satisfaction, and agent performance with best practice pre-built dashboards.

• visibility into ticket
• customer satisfaction
• practice pre-built

EN Achieving a high and consistent level of customer satisfaction requires having all customer information located in a single place, which the company has with Zendesk, Chapman said

• Achieving a high
• satisfaction requires having
• customer information located
• single place
• Chapman said

EN But there’s more to success than sales. The support team at Shopify is driven by customer satisfaction—and on avoiding what they call “the trap of efficiency”.

• success than sales
• team at Shopify
• driven by customer

EN “We’re preoccupied with CSAT, which we call ‘smileys,’ and we want to make sure we’re doing the right thing with customers and with agents,” Wilson said

• preoccupied with CSAT
• call
• doing the right
• customers
• Wilson said

EN Reverb's all-musician support team uses Zendesk to increase self-service while boosting CSAT to 98%.

• self-service while boosting

EN Learn why Uber chose Zendesk Support as its customer service software. With Zendesk Chat, Uber handles 30K+ contacts per week for an avg. CSAT of 95%.

• Learn why Uber
• customer service software
• Zendesk Chat
• Uber handles contacts

EN Moreover, they earn an average customer satisfaction rating of 97 per cent—thanks to the effort they put in to get answers to customers as quickly and easily as possible.

• Moreover
• earn an average
• effort they put
• answers to customers
• quickly

EN Learn why fintech company Monese switched from Freshdesk to Zendesk’s omnichannel solution, leading to improved customer satisfaction and response time.

• Learn why fintech
• omnichannel solution
• leading to improved
• satisfaction
• response

EN Increase CSAT or meet SLAs more with data and info from the knowledge base

• Increase CSAT
• base

EN Customer satisfaction is no longer limited to just the support team; it requires a full company effort

• team
• requires a full
• effort

EN Brand24 caters to small & medium brands all over the world to identify and analyze online conversations relevant to their business in order to get customer insights, grow their satisfaction and sales.

• caters to small
• identify
• analyze online conversations
• insights
• grow their satisfaction

EN The quality of the service you offer to your customers is probably the single most important factor in keeping them happy.

• probably the single

EN A customer service tool, combined with a CRM, will help your company increase speed and convenience for customers, as well as allow you to offer more personalized responses.

• customer service tool
• company increase speed
• convenience for customers
• personalized

EN Our chat function helps your support teams to offer faster responses, get a better understanding of a customer?s situation, be more personal, and ? as a result ? increase customer satisfaction rates.

• chat function helps
• teams to offer
• responses
• customer
• situation
• personal
• result
• increase customer satisfaction

EN Ready to increase your customer satisfaction rates?

• Ready to increase
• customer satisfaction rates

EN "Mopinion helped us measure and increase our customer satisfaction"

• helped us measure
• increase our customer

EN For example, a company could have their international service enquiries instantly translated by DeepL Pro, greatly simplifying business procedures and improving customer satisfaction.

• example
• international service enquiries
• translated by DeepL
• improving customer

EN Best of all, in a CRM system, not only are feedback and successful marketing and promotional campaigns more transparent, but product quality and customer satisfaction can be analysed in more detail.

• CRM system
• feedback
• successful marketing
• product quality

EN Quickly ascertain customer satisfaction and easily analyse their wishes.

• Quickly ascertain customer