EN Respectively, class="highlight">those class="highlight">are: class="highlight">businesses class="highlight">with class="highlight">a boast-worthy, class="highlight">well-oiled CX operation, class="highlight">businesses class="highlight">that class="highlight">are class="highlight">well class="highlight">on class="highlight">their way class="highlight">to CX excellence, class="highlight">businesses class="highlight">that class="highlight">are still gaining ground class="highlight">and class="highlight">businesses class="highlight">that class="highlight">are class="highlight">at risk class="highlight">of falling behind.