NL Dunn werkt nu zeven jaar bij Vimeo, samen met Zena Hirsch, Senior Community Operations Engineer, die ongeveer in dezelfde tijd bij Vimeo is begonnen
NL Dunn werkt nu zeven jaar bij Vimeo, samen met Zena Hirsch, Senior Community Operations Engineer, die ongeveer in dezelfde tijd bij Vimeo is begonnen
EN Dunn has now worked at Vimeo for seven years, alongside Senior Community Operations Engineer Zena Hirsch, who started at Vimeo about the same time
ហូឡង់ | ភាសាអង់គ្លេស |
---|---|
senior | senior |
community | community |
operations | operations |
engineer | engineer |
begonnen | started |
werkt | worked |
vimeo | vimeo |
NL Er waren geen technici die support boden toen Zena bij Vimeo kwam
EN There were no engineers on support when Zena joined
ហូឡង់ | ភាសាអង់គ្លេស |
---|---|
er | there |
waren | were |
geen | no |
technici | engineers |
die | on |
support | support |
NL Interview in het kader van afscheid Ernst Hirsch Ballin
EN Research Integrity on stage: The ConScience App
NL "Het framework van de apps was de doorslaggevende factor bij de keuze voor Zendesk toen we die beslissing namen", voegt Hirsch eraan toe. "Daar pleitte ik voor."
EN “The apps framework was my draw to Zendesk when we were making that decision,” Hirsch added, “I was advocating for that.”
ហូឡង់ | ភាសាអង់គ្លេស |
---|---|
framework | framework |
apps | apps |
zendesk | zendesk |
we | we |
was | were |
NL Het team van Ratnatunga ontvangt elke maand ongeveer 25.000 tickets en Hirsch heeft een groot aantal innovatieve apps op maat ontwikkeld om het werk van de agenten te vereenvoudigen
EN Ratnatunga’s team field about 25,000 tickets each month, and Hirsch has developed a host of innovative customised apps to make their jobs easier
ហូឡង់ | ភាសាអង់គ្លេស |
---|---|
team | team |
maand | month |
tickets | tickets |
innovatieve | innovative |
apps | apps |
ontwikkeld | developed |
NL De app benadrukt ook het innovatiepotentieel wanneer supportteams de middelen krijgen toegewezen die ze nodig hebben, bijvoorbeeld een toegewijde supportmedewerker zoals Hirsch.
EN It also highlights the potential for innovation when support teams are allocated the resources they need, such as a dedicated support engineer like Hirsch.
ហូឡង់ | ភាសាអង់គ្លេស |
---|---|
toegewezen | allocated |
NL Het optimaliseren van telefonische support was nieuw voor zowel Dunn als Hirsch. "We konden dit nieuwe systeem lanceren, met Talk, dat sinds de lancering vrij goed heeft gewerkt", voegt Ratnatunga eraan toe. "Dat is onbetaalbaar."
EN Working to optimise phone support was new to both Dunn and Hirsch. “We were able to launch this new system, with Talk, that’s worked pretty well since launch,” Ratnatunga added. “That’s priceless.”
ហូឡង់ | ភាសាអង់គ្លេស |
---|---|
support | support |
systeem | system |
vrij | pretty |
goed | well |
gewerkt | worked |
NL Daarom heeft Ratnatunga geknokt om Hirsch als speciale supporttechnicus te behouden en haar niet te laten wegkapen door andere afdelingen.
EN This is key to why Ratnatunga has fought to keep Hirsch as a dedicated support engineer and not let her get snagged by other departments.
ហូឡង់ | ភាសាអង់គ្លេស |
---|---|
speciale | dedicated |
laten | let |
afdelingen | departments |
NL Hirsch en Dunn blijven zoeken naar manieren om de klantenservice van Vimeo te verbeteren en om het werk van agenten gemakkelijker te maken ? met de beschikbare technologie en met gebruik van het Zendesk Sunshine CRM-platform.
EN Hirsch and Dunn continue looking for ways to advance Vimeo’s customer support—and to make agents’ jobs easier—at pace with the technology available, including leveraging the Zendesk Sunshine CRM platform.
ហូឡង់ | ភាសាអង់គ្លេស |
---|---|
blijven | continue |
manieren | ways |
agenten | agents |
gemakkelijker | easier |
beschikbare | available |
technologie | technology |
verbeteren | advance |
vimeo | vimeo |
crm | crm |
platform | platform |
NL Scheidend hoogleraar Ernst Hirsch Ballin: ‘We moeten ons blijven uitspreken tegen onrecht’
EN Outgoing Professor Ernst Hirsch Ballin: ‘We must continue to speak out against injustice’
ហូឡង់ | ភាសាអង់គ្លេស |
---|---|
blijven | continue |
បង្ហាញការបកប្រែ {លទ្ធផលចុងក្រោយ} នៃ 10 ការបកប្រែ