"aldus lalonde" тілін Ағылшын тіліне аударыңыз

EN “Messaging is a great way of reaching your customers where they already are,” explains Paul Lalonde, a product expert at Zendesk

• way of reaching
• explains Paul Lalonde

EN “If you’re an agent, the customer is expecting you to already know what they’ve been chatting about with the bot”, says Lalonde

• agent
• customer is expecting
• says Lalonde

EN “Messaging is a great vehicle to deliver a more personalised experience than you could on other channels”, says Lalonde. “Facebook Messenger is a channel that has a lot of rich messaging features and options.”

• vehicle to deliver
• says Lalonde
• lot of rich
• features

EN “Oftentimes, you don’t want to have customer service issues being litigated in a public space”, Lalonde cautions. “You ideally want to be able to bring those issues into a private space like Messenger.”

• Oftentimes
• service issues being
• public
• Lalonde cautions
• able to bring

EN And your customers are already using it in their personal lives, so it’s pretty natural for them to start messaging your business that way, too.”Paul Lalonde, Zendesk product expert

• customers are already
• personal lives
• way
• Lalonde
• Zendesk product expert

EN “There was a time when you’d have to log in to Facebook’s portal and use Facebook’s business messenger to reply to your customers”, explains Lalonde

• portal
• messenger to reply
• explains Lalonde

EN “Messaging channels are a great medium through which you can bring automation into the customer service equation”, says Lalonde. “With messaging channels, everybody’s come to expect some level of interaction with a bot.”

• customer service
• says Lalonde
• messaging channels
• come to expect
• level of interaction

EN Lalonde explains “Bots are the first line of defense in terms of getting customers to, hopefully, answer their own questions or engage with some level of self-service before reaching out to your team for help

• Lalonde explains
• line of defense
• terms of getting
• hopefully
• answer their own
• self-service before reaching

EN “If the customer is asking you a question, then you should still be responding to it in real time”, Lalonde advises

• customer is asking
• question
• then you should
• real
• Lalonde advises

EN And there are benefits for the agents because everything funnels into one place.”Paul Lalonde, Zendesk product expert

• because everything funnels
• Lalonde
• Zendesk product expert

EN “A lot of things can get lost in translation on other channels – quite literally – when you don't have all the context that a channel like messaging can bring”, Lalonde says

• lot of things
• lost in translation
• channels
• quite literally
• Lalonde says

EN This CNA appointment enables us to better support our customers in keeping their data safe, improve the transparency of our processes and ultimately increase trust.”

• CNA appointment enables
• improve the transparency
• processes
• ultimately increase

EN "In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past."Ben Motteram, Principal and CX Expert

• customers expecting companies
• empathic
• Motteram
• Principal
• CX Expert

EN “What began six years ago as a start-up in an attic with great dreams has grown into a reality with offices in six countries and a team of hundreds of 'Byndies',” said Hall

• began six years
• reality with offices
• six countries
• team of hundreds
• said Hall

EN “We take great pride in OpenText’s renewed recognition of all our teams’ commitment and dedication” said Bart Willems, Senior Director Sales at Amplexor

• take great pride
• commitment
• said Bart Willems
• Senior Director Sales
• Amplexor

EN It’s a celebration of more than 20 years of successful technology integration.” said Tom Laureys, Solution Manager ECM at Amplexor

• years of successful
• said Tom Laureys
• Solution Manager ECM
• Amplexor

EN Thus, PHP versions 5.6, 7.0, 7.2, and 7.3 are now available

• Thus
• PHP versions
• available

EN The ways in which we support people and the channels where we support them also change a lot, but ideally our agents don’t have to change the way they work very often,” Dunn said.

• change a lot
• ideally our agents
• change the way
• very
• Dunn

EN “It’s been amazing working with the documentation and community of other admins who are as excited as I am about building customised things for their agents,” Dunn said.

• documentation
• excited as I
• building customised things
• Dunn

EN “With Zendesk, we can set up new markets in a matter of weeks and months, instead of years,” said Yulga

• Zendesk
• matter of weeks
• months
• said Yulga

EN “Our employees love Zendesk Support because the automated replies give them confidence that their issues are being managed,” says Bedelis

• employees love Zendesk
• because the automated
• give them confidence
• issues are being
• says Bedelis

EN “People kept using it, and kept giving raving, positive reviews—everyone from the account executives, brokers, and the B2B partners they supported,” Chapman said

• kept giving raving
• positive
• account executives
• brokers
• Chapman said

EN Even the human resources department has begun using the platform, Chapman said

• Even the human
• department has begun
• platform
• Chapman said

EN Achieving a high and consistent level of customer satisfaction requires having all customer information located in a single place, which the company has with Zendesk, Chapman said

• Achieving a high
• satisfaction requires having
• customer information located
• single place
• Chapman said

EN “We’re able to see everything; we’re able to report on everything,” Chapman said

• able to report
• Chapman said

EN We are currently only taking advantage of maybe 50% of its potential,” Bourdeau said

• currently only taking
• Bourdeau said

EN “We fell in love with Zendesk from the start,” Wilson said. “The product was great, but the support that came with it was tremendous as well. Everyone we interacted with was invested in our success.”

• fell in love
• Wilson said
• product was great
• Everyone we interacted

EN “Zendesk was super-helpful about giving us ideas, and then also connecting us with other companies that had gone through similar challenges,” Wilson said.

• Zendesk was super-helpful
• giving us ideas
• then also connecting
• companies that had
• similar
• Wilson

EN “We can really wrap Zendesk Support round our business instead of changing our business to wrap round Support,” Wilson said

• really wrap Zendesk
• wrap round
• Wilson said

EN “We’ve never run into a scenario where Support hasn’t been able to scale with us,” Wilson said. “Support is a reliable, dependable tool for speed and performance, and we can build on it and tailor it to be what we need.”

• scenario where Support
• able to scale
• Wilson said
• reliable
• performance

EN “We’re preoccupied with CSAT, which we call ‘smileys,’ and we want to make sure we’re doing the right thing with customers and with agents,” Wilson said

• preoccupied with CSAT
• call
• doing the right
• customers
• Wilson said

EN “My team is a quarter of the company, so we see it as a huge investment in terms of what we’re able to accomplish and the quality we’re able to uphold with our customers,” Santrella said

• able to accomplish
• quality
• able to uphold
• Santrella said

EN It’s a work in progress, Toral said

• progress
• Toral said

EN “By having only one tool and everything integrated with Zendesk, it’s easier to have a clear overview of what we are all doing,” Toral said

• Toral said

EN The result? “Our team went from being extremely reactive every single day of the week, to extremely proactive,” Santrella said

• result
• extremely reactive every
• extremely
• Santrella said

EN “That was a huge win for our team; it helps us to really scale efficiently,” Santrella said.

• team
• scale
• Santrella

EN “Their main purpose is to make sure that the agents who are having those interactions are maintaining really high quality standards across the board for everything that we’re doing,” Santrella said

• having those interactions
• maintaining really high
• Santrella said

EN “We’ve had a lot of really good one-on-one support,” Santrella said

• had a lot
• really good one-on-one
• Santrella said

EN “Agents would handle tickets and then, maybe on a Friday when they weren?t as busy, they would create knowledge articles on the side,” Paez said

• Agents would handle
• then
• weren
• busy
• would create knowledge
• Paez said

EN “We put a workflow in place to make sure that we maintain content standards,” Paez said

• put a workflow
• maintain content
• Paez said

EN “We want to help every client get a design they love,” said Zach Kulas, Director of Global Support

• said Zach Kulas
• Director of Global

EN “Knowledge Capture allows us to integrate the process of creating articles, maintaining articles, providing feedback, and searching for existing articles,” Paez said

• Knowledge Capture allows
• integrate the process
• creating articles
• maintaining articles
• providing feedback
• searching for existing
• Paez said

EN “Managing, maintaining updates, and reporting through three different companies was arduous and not fun to do,” said Kulas.

• Managing
• maintaining updates
• reporting through three
• companies was arduous
• said

EN Zendesk’s simple interface was another deciding factor for the 99designs team. “We’re a design company,” said Kulas, “and we all liked the design aesthetic of the Zendesk solution better”

• team
• design
• said Kulas
• liked the design
• Zendesk solution

EN “Just based on a caller display, an agent knows exactly who the client is and can pull up what they’re using our site for,” said Kulas

• caller display
• agent knows exactly
• site
• said Kulas

EN “We’re learning a lot more about our calls, chats and emails because now we’re able to have them all in one place,” said Kulas

• learning a lot
• calls
• chats
• said Kulas

EN “We support in-depth technical issues, so we have a lot of technical knowledge on our teams,” said Sahar Padash, support operations manager

• in-depth technical issues
• lot of technical
• said Sahar Padash
• operations manager

EN “We’re expecting to see this increase over time,” Paez said. “We’re seeing more resolution, so that’ll be a huge win for us.”

• Paez said
• seeing more resolution

EN “I like being able to get real-time feedback on specific agents, especially since our chat agents aren’t sitting in the same offices as any of us,” said Kulas

• agents
• said Kulas

EN “Being able to go and push a few buttons and buy a new phone number and then assign it to a specific agent in another minute, has always been super easy,” said Kulas

• push a few
• number
• minute
• always been super
• said Kulas