Translate "excuses" to Polish

EN I get the transaction receipt where I am informed that: “Other Fees: 20.00 EUR” I called (customer support) and got some excuses, but I should be informed of all fees prior to submitting the transaction

• Fees
• called
• got some excuses
• should be informed
• transaction

EN Therefore, if you trust you are capable, then you won?t have excuses.

• Therefore
• then you won